FAQs

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PayPal, credit and debit cards.

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

FreshyLab partners with global merchants and artisans in order to provide you the best prices and the most interesting products. We are based in UK and the delivery time varies from 10-20 days depending on customer's location, customs and availability. We try to ship products at the same business day by 1PM local time (UK).

We offer international shipping options too - no matter where you are, you can buy from us!

IS SHIPPING REALLY FREE?

Yes, shipping is Free Worldwide on all items excluding some special promotional

products, these products will be indicated.

WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?

Yes, all customers will receive an order number after placing their orders.